FACTOR RETOUCHER
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Please review the product description, preview, file format, software compatibility, license, and included files before completing your purchase. If you have questions about a product, please contact FACTOR RETOUCHER before purchasing.
All FACTOR RETOUCHER products are digital products. Once a digital product has been successfully delivered, accessed, or downloaded, the purchase is generally considered final and non-refundable because digital files cannot be physically returned after delivery.
If you have placed an order but have not received or accessed the digital product, please contact us as soon as possible. We will review the circumstances and, where appropriate, may cancel the order and issue a refund, subject to applicable law.
If a purchased file is corrupted, defective, or cannot reasonably be used for the purpose described on the product page, please contact us. We may provide a replacement file, corrected or updated version, or, where appropriate, a refund.
If a product is materially different from the description provided on the FACTOR RETOUCHER website, please contact us. We will review the issue and determine an appropriate resolution, which may include a replacement, correction, or refund where applicable.
Customers are responsible for checking software and system compatibility before purchasing. Refunds are generally not provided for compatibility issues where the product clearly states the supported software/version and the customer uses unsupported software. If a product advertised as compatible with your software has a genuine compatibility problem, please contact us so that we can investigate.
If you accidentally purchase the same digital product more than once, please contact us. Where the duplicate purchase is verifiable, FACTOR RETOUCHER may review the situation and provide an appropriate resolution.
We generally do not provide refunds simply because a customer changes their mind, no longer needs the product, purchases the wrong product, does not like the design after purchase, or decides not to use the product. Customers should carefully review product descriptions, previews, specifications, software compatibility, and included files before purchasing.
If you paid successfully but cannot access your download, please contact us. We will make reasonable efforts to restore access or provide the purchased files where we can verify the order.
Where a refund is approved, it will normally be processed through the original payment method where technically possible. The time required for the refunded amount to appear may depend on the payment provider or financial institution.
If you believe that a transaction was made without your authorization, contact FACTOR RETOUCHER immediately and contact your payment provider where appropriate. We reserve the right to investigate suspicious or fraudulent transactions.
To request a refund or report a problem, please contact FACTOR RETOUCHER. Please include your full name, order number, product name, date of purchase, reason for the request, and relevant screenshots or other information.
Nothing in this Refund & Cancellation Policy is intended to remove, restrict, or override any mandatory consumer rights or remedies available under applicable law. Where applicable law provides a consumer with a right to a refund, cancellation, replacement, compensation, or another remedy, that right remains unaffected.
FACTOR RETOUCHER may update this policy from time to time. The latest version will be published on the website with the applicable Last Updated date.